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Our
Experience |
| Delivery
Excellence |
| Programme
and Project Audits |
| Service
Level Agreements |
| Service
Management Processes |
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| Experience |
Delivery
Excellence |
| Our experience of the
introduction of new technology means that we manage issues typically
deemed beyond the scope of normal IT change. IT and business relationships
often founder because of a lack of focus on end user and business case.
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Our passion for IT Service Delivery
excellence means that we look at how end users and business cases are
affected by implementation, and that organisation and processes are in
place to exceed expectations in these areas. |
| Service
Management Processes - ITIL |
Programme and
Project Audits |
| Without
clear responsibilities for IT customers, your services can
appear to be inconsistent. The disciplines of incident, problem and
request management are the cornerstone of service management. We will
work with your service management staff to develop fit-for-purpose
service management organisation, processes, procedures and tools to
ensure that in-house and third party services are managed in line with
business needs. Unless todays service management technologies are set in the context
of customer-facing Service Management processes, they will not deliver
you enough value. |
Delivering
critical projects on time and within budget is as important
to the credibility of the IT department as it is to the achievement of
business goals. We improve your chances of success by assessing the
effectiveness of programme and project organisation, controls and
procedures. We will recommend areas where success is at risk and
detail the corrective action required. |
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TOP
OF PAGE |
| Service
Level Agreements |
| If
you do not have clearly defined SLAs, mismatches can easily arise between
business users and IT service functions. We will bring your IT customers
together with service delivery managers to formalise which services are
required and target performance levels – in business terms. We will also
establish clearly responsibilities and expectations of both parties and
the critical management interfaces. |
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